Right to safety
Means the right to be protected from the marketing of goods and services that endanger life and property. The items and services they acquire should not only fulfill their immediate requirements, but also their long-term goals.
Right to choose
Means the right to be assured of access to a wide range of products and services at a reasonable price, wherever practicable. It means the right to be assured of adequate quality and service at a reasonable cost in the case of monopolies.
Right to be informed
Means right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices
Right to consumer education
Means the right to acquire the knowledge and skill to be an informed consumer throughout life
Right to Seek redressal
Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer.
Right to be heard
Means that consumer's interests will receive due consideration at appropriate forums.
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